Download A Guide to the HAP Standard: Humanitarian Accountability and by Humanitarian Accountability Partnership PDF

By Humanitarian Accountability Partnership

The HAP average is the 1st certifiable usual to be constructed which measures humanitarian responsibility and caliber administration. This reliable normal has been built through the sphere, for the sphere, and allows the production of a administration procedure to enforce appropriate practices, codes, humanitarian rules, and inner missions.

This consultant and its accompanying CD-ROM will offer managers operating in improvement with every thing they should learn about the traditional, the certification technique, and enforcing the normal. functional and obtainable, the consultant might help make sure that reaching certification is an conceivable target for either huge and small businesses.

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Extra info for A Guide to the HAP Standard: Humanitarian Accountability and Quality Management

Example text

Ensure that new standards and good practices in the humanitarian sector are reviewed and incorporated as appropriate. Step 8: Partnership arrangements The strategy for working with humanitarian partners should include the following: • Partner selection: Ensure that there is a sound and equitable selection process which provides equal opportunities for women’s groups and other marginalised communities. • Contractual agreements: Include commitments by the agency to the partner and vice versa. An undertaking to implement accountability principles can be included in the contract itself or made on a more informal basis.

Budgets: budget allocations. • Partners: partner assessment and feedback. • Monitoring and evaluation: monitoring and evaluation reports. Monitoring needs to take place at two levels: (1) monitoring whether the quality management system is working; (2) monitoring whether the ‘quality and accountability’ commitments are being met. g. g. targets for female staff, inclusion of female beneficiaries in community committees) from those used to measure the actual system. 52 Benchmarks for the HAP Standard (1) Step 7: Continually improve • Capture feedback and lessons learned for improving the process in line with HAP Benchmark 6.

Improvement plans for partners; monitoring and evaluation reports; contracts with partners showing that relevant support is built in; records of consultation with partners about setting up complaints-handling procedures (minutes of meetings; contractual inclusion); written copies of complaints-handling procedures; sample complaints, etc. • Interviews and focus group discussions with beneficiaries during field visits to verify that the complaints-handling procedures are working. More information on improving and assessing ‘quality partnerships’ is provided in the section explaining the benchmarks below.

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